Delivery, Returns & Exchanges

Delivery

Every JT MOTIV order is packed with care and dispatched within five working days of your order being placed.

We use trusted delivery services, including Royal Mail, Evri and DPD, to get your package to you safely and efficiently. Deliveries may take place at weekends, depending on the courier and service selected. Dispatch time does not include the courier’s delivery time.

UK delivery: £4.99
International delivery: £15

Returns

If your item isn’t right for you, please contact james@jtmotiv.com within 14 days of receiving your order to arrange a return. You then have a further 14 days to send it back.

Please return your item unworn, unwashed and unused, apart from trying it on to check the fit. Keep any tags attached and use the original packaging where possible.

Include your order number when contacting us so we can provide the return instructions. Return postage for change-of-mind returns is your responsibility. We recommend a tracked service and keeping proof of postage.

Exchanges

Need a different size? Contact james@jtmotiv.com within 14 days of receiving your item. We’ll help arrange an exchange, subject to stock availability.

Refunds

Refunds are issued to your original payment method within 14 days of receiving your returned item or evidence that it has been sent back, whichever is earlier.

When you cancel your full order, we also refund the original standard delivery charge. We may make a deduction if handling beyond what is needed to inspect the item has reduced its value.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, contact james@jtmotiv.com as soon as possible with your order number and details of the issue. We’ll help resolve it and cover any necessary return postage.

Your statutory rights are not affected.